Shipping & Returns

Shipping

Shipping options will be presented at check-out through Canada Post, UPS and FedEx. Some items require UPS/FedEx shipping as they are considered a dangerous good as noted in their description. Canada Post will come up as an option as the system can not differentiate if the item is a dangerous good or allowed for shipment. 

There are instances products will be over the weight and size to ship with Canada Post. UPS/FedEx will be available at check-out in these cases. We can use Purolator, however you must phone to get a shipping quote. After contacting us, we will determine the shipping cost through Purolator and then contact you to go over shipping options and cost before proceeding with your order.

Some items can nest inside each other. If this is possible we try our very best to get these items nested and will refund for the price of shipping, if it is over a set dollar amount. If you would like to know the shipping charges before placing the order, please contact us by email or call 1-866-736-7702 or (613) 925-4599 and we can provide you with an estimated shipping quote.

We ship out product within 2-4 days. Expedited shipping will range from 3-5 days delivery. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Wildlife Control Supplies Canada Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Note: Please read Covid information as it has affected some shipping policies. Click here form more information. 

Returns

Items can only be refunded if damage has occurred or an item(s) is/are lost during shipping. Should you decide to return an item due to damage, please contact us toll-free at 1-866-736-7702 for return authorization. Refunds are not given to items that do not meet expectations of the purchaser upon using the item after purchase. There are also no refunds on reference items or items that are a one time use such as, lures, baits, glue boards, ect., unless they were lost during shipping. We also do not refund items if the items are indicated as delivered by the shipper, but were stolen after delivery. We also do not accept returns on damage items if it is 7 days past the date indicated as delivered. 

To qualify for a refund on a damaged items during shipping, you must keep the original packaging the item shipped in from us to you and provide a picture of the container in which it arrived. Also have the shipping carrier note any damage to the package upon arrival, if possible. You must also provide the receipt. If you discarded the packaging for which it arrived, you DO NOT qualify for a refund or exchange.

Some exceptions do occur such as a wrong item selected or wrong amount of items are ordered. In these cases, the return is handled on an individual bases and may or may not qualify for a refund. In these cases we are not responsible for the return shipping and the items are subjected to a 20% restocking fee (subject to change depending on items and circumstances) if the item(s) is/are approved to be returned. 

Upon receiving the pictures, receipt, and shipping investigation report, you’ll be automatically refunded on your original payment method if approved by store staff. Please remember it can take some time for your bank or credit card company to process and post the refund to you.

All other defects should be brought to the attention of the manufacturer and we are not responsible for any product defects or damaged caused by use. 

Original shipping and handling charges are NOT refundable. 

Customers can contact us at shop@wcscanadastore.com